999bet's Privacy Policy

1 Introduction and Applicability

This privacy policy applies to all users of services on the 999bet platform. When you visit the 999bet website, create an account, or use any service, you are considered to have accepted the terms of this policy.

999bet's goal is to provide you with a safe and trustworthy online experience. Ensuring the protection of your personal information is one of our primary responsibilities. We believe that transparent use of data is the foundation of a healthy and long-term relationship.

This privacy policy, together with the Terms and Conditions, forms the complete user agreement. We recommend that you read both documents carefully.

This policy applies only to 999bet's own domains and services. We are not responsible for how external websites or third-party platforms handle information.

2 Data Collection

999bet collects user information in various ways. Below is the information we collect:

2.1 Information You Provide Directly

When you register an account on 999bet or use our services, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket or bank transfer details)
• Username and password set for the account

2.2 Automatically Collected Information

Some information is collected automatically while you use 999bet:

• IP address and device identification information
• Browser type and operating system details
• Site usage patterns and session duration
• Information collected through cookies and tracking technologies
• Transaction history and betting activity information

2.3 Information Received from Third Parties

In some cases, 999bet may collect information from third parties, such as identity verification agencies or payment processing companies. This information is used only for the relevant purpose.

3 Purpose of Data Use

999bet uses collected information for specific and lawful purposes. We never use your information for unrelated purposes.

3.1 Service Operations

• Completing the account registration and verification process
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus benefits
• Ensuring customer support services
• Communicating regarding your account

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Ensuring account security
• Taking necessary steps to prevent money laundering
• Verifying user identity

3.3 Service Improvement

• Improving platform functionality and experience
• Presenting content according to user preferences
• Assisting in the development of new services and features

3.4 Legal Obligations

Information may be stored and used as required by law or in accordance with government directives. In such cases, 999bet is obligated to follow applicable law.

4 Data Storage and Security

999bet uses industry-standard technology and methods to protect your information. We are always vigilant in preventing unauthorised access to, alteration of, or disclosure of data.

4.1 Technical Security

• Use of SSL (Secure Socket Layer) encrypted connections
• Encrypted storage of sensitive information
• Use of secure server infrastructure
• Regular security audits and updates

4.2 Administrative Security

• Only authorised personnel may access sensitive information
• Regular staff training on data protection
• A rapid response plan in the event of a data breach

4.3 Data Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to legal obligations.

To learn more about 999bet's security measures, you can visit our About Us page, where the platform's key features are described.

5 Sharing Data with Third Parties

999bet does not sell your personal information. However, in certain circumstances, information may be shared with trusted partners to operate services.

5.1 Service Support Partners

Information may be shared with third parties for the following reasons:

• Payment processing (bKash, Nagad, Rocket and banking partners)
• Identity verification service providers
• Game software providers
• Technical infrastructure maintenance providers
• Fraud prevention and analytics agencies

5.2 Disclosure of Information for Legal Requirements

999bet may be required to disclose information in response to a lawful order or request from law enforcement agencies or government authorities. In such circumstances, applicable law will be fully observed.

5.3 Business Transitions

In the event of a merger, acquisition, or sale of assets, user information may be transferred. You will be notified in advance in such circumstances.

5.4 Agreements with Third Parties

Data protection agreements are maintained with all third parties with whom information is shared. They may use the information only for the specified purpose.

6 Cookies and Tracking

999bet uses cookies and similar technologies to improve service quality and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality, such as maintaining login sessions
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: To monitor site usage patterns and identify opportunities for improvement

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to not function correctly.

6.3 Third-Party Tracking

Game software providers on our platform may use their own cookies. The management of these cookies is governed by the respective provider's own privacy policy.

7 User Rights

As a 999bet user, you have several rights over your own information. We fully respect these rights.

7.1 Right to Access Information

You may request a copy of the information 999bet holds about you at any time. We are obligated to provide that information within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request that it be corrected. Ensuring accurate information helps maintain the quality of service.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.

7.4 Right to Request Restriction of Processing

You may object to the processing of your information for specific purposes. If you wish to stop marketing communications, you may request this at any time.

7.5 Right to Data Portability

You may request to receive your information in a structured and readable format. This right will take effect subject to applicable law.

8 Protection of Minors

All 999bet services are intended only for persons aged 21 or older. Collecting information from or providing services to minors is against our policy.

An age verification process takes place at the time of registration. If a minor creates an account using false information and this is subsequently proven, the account will be closed immediately and the associated information will be deleted.

Our detailed guidance on responsible gaming is available on the Responsible Gaming page, which describes various protective measures including age verification and self-exclusion.

9 Policy Changes

999bet reserves the right to amend this privacy policy as needed. The policy may be updated due to legal changes, technology updates, or changes to services.

9.1 Notification of Changes

For significant changes, we will inform you in the following ways:

• A notification will be sent to the email registered on your account
• The updated policy will be published on the website
• If needed, a separate notification will be shown at the time of login

9.2 Accepting Changes

If you continue using 999bet after the updated policy is published, you will be considered to have accepted the new policy. If you do not agree with the changes, you may request to close your account.

9.3 Previous Versions

Previous versions of the privacy policy will be provided upon request. For any questions on this matter, please contact our customer support team directly.

10 Contact

If you have any questions or requests regarding this privacy policy, or wish to exercise any rights relating to your information, please contact the 999bet support team.

Our customer service team is available in both Bengali and English, seven days a week, 24 hours a day, via live chat and email. For general questions, please visit our FAQ page, where you will find answers to common queries.

999bet will endeavour to respond to data protection requests within 30 business days of receipt. For complex matters this timeframe may be extended, but you will be informed in advance if that is the case.